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One of the key tenets of CARSTAR Auto Body Repair Experts’ business philosophy focuses on caring for our customers and the community. We have demonstrated this through our support of the Make-A-Wish Foundation® of America, our national military recognition month, the National Auto Body Council’s Recycled Rides® initiatives, SkillsUSA® and many other programs across the country.

Local News

CITY CARSTAR RECOGNIZED AMONG INDUSTRY'S BEST REPAIR SHOPS AT ANNUAL CARSTAR CONFERENCE

AutocheX™ Solutions Annual Premier Achiever Awards Recognize Excellence in Customer Engagement Tools

LEAWOOD, KS (June 21, 2014)—At the annual CARSTAR Auto Body Repair Experts conference, 10 CARSTAR Auto Body Repair Experts stores were recognized by Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, as recipients of the 2013 AutocheX™ Solution Premier Achiever Award.

"Repair shops are making a commitment to their customers on a daily basis," said Matt Ratermann, Senior Client Program Manager for AutocheX. "It’s important for Mitchell to recognize these efforts and honor those teams that have gone above and beyond to deliver some of the industry’s best service."

The 10 CARSTAR shops recognized consistently achieve the highest customer satisfaction scores as measured by the AutocheX solution. The CARSTAR shops honored this year are:

    • 1. City CARSTAR,
      Janesville, WI
    • 2. Pike’s CARSTAR Collision,
      Madison, OH
    • 3. ABC CARSTAR Body & Frame, Prescott, AZ
    • 4. Champion CARSTAR Collision,
      Hightstown, NJ
    • 5. Hawken CARSTAR Collision Repair,
      Osage Beach, MO
    • 6. John’s CARSTAR Collision Center,
      Schererville, IN
    • 7. Steve’s CARSTAR Auto Body,
      Arnold, MO
    • 8. Lou’s Auto Body CARSTAR,
      Milwaukee, WI
    • 9. Sidney Body CARSTAR,
      Sidney, OH
    • 10. Utzig CARSTAR Collision Service,
      Janesville, WI

"By utilizing Mitchell’s AutocheX solution, we are substantiating what we have always believed to be true – that no company in this industry works harder to deliver superior customer satisfaction than our owner operators," said David James, Vice President of Marketing at CARSTAR. "Congratulations to these shops on their achievement and for being recognized as one of the best in the business."

The AutocheX solution is the leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter™ Customer Engagement Tools (CET) powered by the AutocheX solution provides a dynamic and robust solution for customer satisfaction reporting, analysis and research. Since the award program was launched in 2002, Mitchell has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.


CARSTAR Names National Award Winners at Annual Conference in Las Vegas

Three CARSTAR Stores Recognized for Delivering Outstanding CSI

OVERLAND PARK, KS (September 7, 2013) – CARSTAR Auto Body Repair Experts shop owners gathered recently in Las Vegas to celebrate the company’s 24th anniversary and honor its top performers from across the United States.

Customer service is the foundation of the CARSTAR culture, and CARSTAR is proud to maintain an average customer satisfaction index (CSI) rating of 98 percent or better. Each year, CARSTAR honors the top stores in customer satisfaction in three tiered sales levels with the Outstanding CSI awards. The CSI ranking reflects the ongoing survey feedback received from customers based on their CARSTAR experiences. This year’s winners include:

  • For level 1, the winner was City CARSTAR in Janesville, WI, owned by Michael Buggs
  • For level 2, the winner was Champion CARSTAR Collision in Hightstown, NJ, owned by Paul Edgecomb
  • For level 3, the winner was Utzig CARSTAR Collision Service in Janesville, WI, owned by Al Utzig

“Our commitment to excellent customer service and high-quality repairs is reflected in our consistently high customer satisfaction index, and these three store owners are examples for our entire CARSTAR network,” said David James, vice president of marketing for CARSTAR Auto Body Repair Experts. “Customer surveys and our own observations tell us the three store owners and their employees receiving these honors have generated an exceptional level of positive awareness in their communities and created repeat customers for CARSTAR.”

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